Information We Collect

We may collect personal information that you voluntarily provide to us, as well as limited technical information collected automatically when you use the website.

Information You Provide

• Your name, email address, telephone number and preferred contact method.
• Your property location, service area or project address.
• Details about flooring, bathroom remodeling, interior renovations or other services you are considering.
• Photos, messages, measurements, scheduling preferences or other information you choose to submit.
• Records of calls, text messages, emails and other communications with our team.

Information Collected Automatically

• Internet Protocol address, browser type, device type, operating system and general location information.
• Pages visited, links selected, time spent on the website, referring pages and other usage information.
• Cookie identifiers and similar technical data used to support website functionality, analytics and marketing measurement.

We do not intentionally request Social Security numbers, financial account credentials, medical records or other highly sensitive personal information through this website.

How We Collect Information

We may collect information through the following interactions:

• When you complete a website contact form or request an estimate.
• When you call, text, email or communicate with us through social media.
• When you schedule a consultation, request service or become a customer.
• Automatically through cookies, analytics tools, server logs and similar technologies.
• From service providers or platforms that help deliver inquiries and communications to our business.

How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Respond to questions, quote requests and service inquiries.
• Contact you about appointments, estimates, project details, scheduling and customer service.
• Evaluate project needs and provide flooring or remodeling services.
• Operate, maintain, secure and improve our website and business processes.
• Understand website performance and measure the effectiveness of marketing campaigns.
• Prevent fraud, misuse, unauthorized activity and security incidents.
• Comply with applicable laws, regulations, legal processes and enforceable government requests.

Cookies, Analytics and Similar Technologies

The website may use cookies, pixels, tags, local storage and similar technologies. These tools may help the website function, remember preferences, understand traffic, identify technical issues and measure advertising or marketing performance.

Depending on the website configuration, third-party analytics or advertising providers may receive technical information such as device identifiers, IP address, pages visited and interactions with the website. Those providers process information according to their own privacy policies and contractual obligations.

Most browsers allow you to block or delete cookies through browser settings. Disabling certain cookies may affect website functionality.

How We Share Information

We may disclose information only as reasonably necessary for the purposes described in this Policy.

• Service providers: website hosting, form processing, email, communications, customer management, analytics, advertising and information technology providers.
• Project-related providers: contractors, installers, suppliers or professionals involved in evaluating or completing a requested project, when appropriate.
• Professional advisors: attorneys, accountants, insurers and other advisors supporting our business.
• Legal and safety disclosures: government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property or prevent fraud.
• Business transactions: a successor or related party in connection with a merger, sale, financing, reorganization or transfer of business assets.

Calls, Text Messages and SMS Privacy

When you provide a telephone number, we may use it to respond to your inquiry, provide estimate information, coordinate appointments, communicate project updates and provide customer service.

Message and data rates may apply. You may request that text messages stop at any time by replying STOP or by contacting us directly.

Mobile telephone information, text messaging originator opt-in data and consent will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes. This restriction does not prevent disclosure to service providers that help us deliver communications, provided they use the information only to perform services for us.

Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business and project records, resolve disputes, enforce agreements, comply with legal obligations and protect our legitimate interests.

Retention periods may vary depending on the type of information, the nature of the relationship and applicable legal or operational requirements.

Data Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

No website, network, storage system or method of electronic transmission is completely secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request a portable copy of certain personal information.
• Opt out of certain targeted advertising, sale or sharing of personal information where applicable.
• Withdraw consent for future communications or request that we stop contacting you.
• Appeal a decision regarding a privacy request where applicable law provides that right.

To submit a request, email lwsfloorsremodeling@gmail.com or call (957) 520-1618. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

We will not discriminate against you for exercising a privacy right provided by applicable law.

Children's Privacy

This website and our remodeling services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites and Services

The website may include links to social media platforms, map services, review websites or other third-party websites. We do not control the privacy, security or content practices of those third parties.

We encourage you to review the privacy policies of any third-party website or service you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, service providers or legal requirements.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means that the revised Policy applies to subsequent interactions.

Contact Us

For questions about this Privacy Policy, our information practices or a privacy request, contact: